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Inquiry and tracking
Inquiry and tracking
Frequently Asked Questions
Frequently Asked Questions
How can I register in ICT Equipment Licensing Portal?
You can register in the portal by clicking on the icon (Register Now) , then read the registration requirements and prepare all the required documents, after that fill all the fields in the registration form taking in consideration the apparent conditions (such as : Password condition , etc.) . Please note that the portal automatically shows name of the person and name of the company, if the National ID, Iqama ID or Saudi Commercial registry (CR) number is entered. Please note that in order to log in the portal, your account must be activated.
What are the registration requirements in the portal?
You can see all the registration requirements by clicking on "Application requirements" in the registration page. Then you can start filling the registration form and uploading the required documents without having to come to CST building.
Can I use the portal directly after submitting the registration form?
No, you need to wait until the activation email is sent to your E-mail address (which you entered in the registration form). Please read the instruction in the activation mail. After you follow the instructions, you will receive an email stating that you can use the portal.
How can I get a new password if I forget my current password?
You can get a new password by Clicking on the option "Forget Password" which exists in the main page, then you need to enter your username and Email address (which you previously entered in the registration form). Please note that the portal will freeze your account if you entered a wrong password more than 9 times.
Why does not the "Submit" button, in the registration form, work?
Please make sure that you filled all the fields in the registration form.
Can I change my information after registering in the portal?
Yes, you can change some of the information by logging in the portal and then clicking on option "My profile".
My "logging in" info is correct, but I cannot log in the portal?
Please follow the below instructions:
1- Please check your username and password (Letters status: Capital or small letters). If you still have an issue, go to step 2.
2- Please use on the option "Forget Password". If you still have an issue, go to step 3.
3- If there is an issue preventing you from logging in, please contact us using the section "Contact us".
How can I update my "Contact information"?
Log in the portal and then go to your "My profile" and then update your "Contact information".
What are the services that are offered, in the portal?
The available services are:
1- Device Approval service
2- Custom clearance service
3- Approval certificate request
How can I get a custom clearance for ICT equipment?
After your registration account is activated, please log in the portal and then go to the section "E-services". Then choose the service "Custom clearance service". After that, you will choose one of the following Request Types:
1- Normal releasing: This type is chosen if the shipment is in the custom port.
2- Advanced releasing: This type is chosen if the user wants to get the clearance before the shipment's arrival to the custom port. The ICT equipment in this type of request needs to be already approved by the device approval service. So in this case you need to consider the type of equipment that you need to add in advanced releasing.
Can I apply for Custom clearance before the shipment arrival to the custom port (Advanced releasing)?
Yes, the option "Advanced releasing" is available in Custom clearance service. But please note that The ICT equipment, which you want to add in this type of request, needs to be already approved by the device approval service.
What are the required documents for the Device Approval service?
Please see the document "Equipment Approval and Licensing document" which is published in CST website: www.citc.gov.sa.
How can I get the Approval certificate after the Device is approved through the device approval service?
After the Device is approved through the device approval service, go to the section "E-services". Then choose the service "Approval certificate request". Then print the approval Certificate for the model that you want.
What are the required documents for the Custom clearance service?
Please see the document "Equipment Approval and Licensing document" which is published in CITC website: www.citc.gov.sa.
The custom clearance request is approved by CST, what should I do next?
Go inside your custom clearance request, then please see the section "Customs Releasing Letters" and get the "CITC Releasing Letter Number". Then please coordinate with the customs to complete the next procedures related to the customs.
How can I know my request number?
After you complete filling the request form, a message with a request number will appear in the portal. Also the request number will be sent to you via SMS and an email.
How can I track my request in the system?
You can track your request by clicking on the icon "Inquire about a request" in the main page or clicking on the section "Inquiry and tracking" which is located among the main tabs above and then clicking on "Requests Query". Also SMS and an email will be sent to you if your request is finished.
Can I know my request status after submitting the request?
Yes, by clicking on the icon "Inquire about a request" in the main page or clicking on the section "Inquiry and tracking" which is located among the main tabs above and then clicking on "Requests Query".
How many categories in "Requests Query" section and what do they mean?
1- Pending tasks: if your request is under this tab, that means there is a modification that you should do. After that please return the request back to CITC. You can know the details of the required modification by going inside the request and seeing the comment section.
2- In progress: if your request is under this tab that means your request is currently under study by CITC.
3- Saved: if your request is under this tab that means your request is just saved and not yet submitted to CITC. In order to submit it to CITC, please enter the request and press on ""submit"" button.
4- Closed: if your request is under this tab that means your request is finished.
I filled a request but I did not get any reply?
Please make sure that you pressed on the “submit” button and not the "save" button. If the issue is still there, please contact us through the section "Contact us" which is located among the main tabs above.
What does "Device Approval" mean?
It is a procedure that measures how ICT device is confirming to CITC technical standards. This service enables the manufacturers and importers of ICT devices to assure that, their ICT devices are confirmed to CITC standards.
What is Approval certificate (conformity certificate)?
It is a document stating that the ICT device is confirmed to CITC standards taking into consideration the "Additional requirements" which are stated in the conformity certificate.
What are the technical standards for ICT devices?
The technical standards specify the technical requirements for ICT devices that are intended to be used in or imported to Saudi Arabia. Also they contain any special requirements regarding the use of ICT devices. You can see the technical standards by clicking on the link which exists in the section "Important links" in the main page. Also the technical standards are published on www.citc.gov.sa.
Is "ICT Equipment Licensing" portal the only method to get Device Approval and Custom clearance?
"ICT Equipment Licensing" portal on internet is the main method to get device licensing services by visiting CITC website: www.citc.gov.sa.
Do I have to apply for a new Custom clearance request if the same shipment is imported again?
What is the procedure if some devices in imported shipment are not under CST authorization?
CITC studies and feedback only ICT devices.
Is the Approval certificate (conformity certificate) issued from CST is the only required document to issue a custom clearance for imported devices?
No. when you import ICT devices to one of the custom ports, you have to apply for a custom clearance request through the ICT Equipment Licensing portal.
Can I use Approval certificates (conformity certificates) that are issued from other countries?
What is the required Commercial activity that must be available in the Commercial registry for companies inside Saudi Arabia, in order to be able to import ICT devices into Saudi Arabia?
Adding the Commercial activity:
(استيراد وتسويق وتركيب وصيانة أجهزة الاتصالات السلكية واللاسلكية وتقنية المعلومات المرخص لها)
To the Commercial registry before applying custom clearance requests from CITC.
What is expected time for a Custom clearance request to be finished?
It takes around ten working days in average and this could change depending on the type of the imported ICT devices and the required procedures. For example, the duration increases if the ICT devices require technical examination or frequency allocation or Wireless licenses.
Is it required to have frequency license or communication service license when applying for specific devices?
Yes, some specific devices need licenses from CITC. You can visit CITC website to view the licenses issued from CITC.
What are the devices that we can apply Advanced releasing for them?
You can apply advanced releasing requests for devices that don't require frequency allocations or technical examination or wireless licenses.
How can I apply a custom clearance for "Barary" devices?
The requirements are available in the following document:
(وثيقة خدمة اتصالات مرتادي البر (براري
Which is published on the CITC website: www.citc.gov.sa.
What is the procedure for adding serial numbers in Marketing type of custom releasing request?
Please check the below video: